Incident Management
Intelligen’s Incident Management system streamlines reporting from submission to resolution.
Instantly create registers, automate review workflows, and ensure follow-ups and escalations.
The system is fully customisable—providers can adjust reports, reviews, and alerts to fit their needs
Instant Incident Registers
Instantly create detailed registers with customisable tables and flexible filters.
Fully Customisable Workflows
Providers can customise the incident report, the review process, and escalation protocols, ensures that the workflow fits each organisation’s needs and compliance requirements
Follow-ups & Escalation Alerts
The system sends follow-up alerts if incidents aren’t resolved, escalates unresolved issues to senior managers, and provides proactive reminders to ensure timely resolution of incidents.
Reportable Incident Workflow
For reportable incidents, intelligen triggers a separate workflow aligned with NDIS requirements, ensuring compliant reporting with all the necessary data collected automatically
Submission-to-Resolution Workflow
The workflow begins with form submission, moves into an automated review, and directs incidents to specific managers. Incidents are either closed or escalated through a seamless process
- EXPLORE
Explore Other Features
Explore powerful tools built to manage rostering, compliance, clients, operations and more — all in one system.
Automatically flags unexpected increases or drops in client billing.
FUNDING COMPLIANCE
Live funding reports show whether each client’s NDIS funding is on track or needs adjustment.
FUNDING COMPLIANCE
Advanced notification and escalation system that is based on role-based alerts.
CLIENT COMPLIANCE
Customisable and comprehensive incident management workflows escalation alerts.
CLIENT COMPLIANCE
Live training tracking with custom protocols and carer sign-offs.
CLIENT COMPLIANCE
Customisable forms and automated workflows built around your processes.
CLIENT COMPLIANCE
Gain full compliance and operations visibility with Intelligen’s reporting tools.
OPERATIONS
Advanced notification and escalation system that is based on role-based alerts.
OPERATIONS
Custom-built AI, BI, reporting, APIs, and workflows tailored to your organisation
ADVANCED CUSTOMISATION